Terms of service

Grandeur USA LLC
Effective Date: 16 oct 2025

Welcome to Grandeur USA. We specialize in the design, customization, and sale of high-quality timepieces and accessories. By accessing or placing an order through grandeur-usa.com, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

These Terms apply to all visitors, customers, and users of our website, as well as any communication (email, phone, or otherwise) between you and Grandeur USA LLC, a Texas-based company.

1. General Terms

By using our website or purchasing products from Grandeur USA, you agree to comply with these Terms, our Privacy Policy, and all applicable local, state, and federal laws.

2. Limitation of Liability

Under no circumstances shall Grandeur USA LLC, its affiliates, employees, or agents be liable for any direct, indirect, incidental, consequential, or special damages, including (but not limited to) loss of data, loss of profit, or business interruption, arising from the use or inability to use our products or website.
If your use of this site results in the need for servicing, repair, or correction of equipment or data, you are responsible for all associated costs.

3. Pricing and Policy Changes

Grandeur USA reserves the right to modify prices, terms, or policies at any time without prior notice. Any updates will be reflected on our website and will apply from the date of publication.

4. License of Use

We grant you a limited, revocable, non-exclusive, non-transferable license to access and use grandeur-usa.com for personal, non-commercial purposes, in accordance with these Terms.

5. Restrictions

You agree not to:

• Modify, reproduce, distribute, or exploit any portion of our website or materials.

• Use our site or products for unlawful or fraudulent purposes.

• Attempt to interfere with the operation, security, or integrity of our systems.

6. Payment Terms

By placing an order, you agree to pay all charges at the price stated at checkout.
We accept major credit cards, PayPal, and other listed payment methods.
You are responsible for ensuring your billing information is accurate and up to date.
All applicable taxes, duties, or third-party processing fees are your responsibility.

7. Returns, Refunds & Exchanges

Our policy is designed to comply with Texas consumer protection standards.
For full details, see our separate Returns & Refunds Policy, but key points include:

• Return Window: Items may be returned within 14 days of delivery, unused, unworn, and in original condition.

• Non-Returnable Items:

  • Customized or made-to-order products

  • Gift cards

  • Discounted or sale items

  • Pre-Orders (No Returns, No Refunds, No Exchanges for any reason)

Refunds:
Approved refunds are issued to the original payment method within 30 days of approval.
Shipping and handling costs are non-refundable.

Exchanges:
We replace items only if defective or damaged upon arrival. To initiate an exchange, contact info@grandeur-usa.com within 7 days of delivery.

Return Address:
Grandeur USA LLC
5680 Highway 6, Suite 320
Missouri City, Texas 77459
📞 +1 (832) 954-5597‬

8. No Returns or Refunds for Pre-Orders

All pre-orders are final sale.
Once a pre-order is placed, it cannot be canceled, refunded, or exchanged for any reason — including but not limited to:

• Change of mind or personal circumstances

• Production delays or timeline adjustments

• Product updates or modifications
  By placing a pre-order, you acknowledge and agree to these conditions.

9. Intellectual Property

All content on grandeur-usa.com—including text, imagery, product designs, videos, and logos—is the exclusive property of Grandeur USA LLC and protected by applicable intellectual property laws. Unauthorized use is strictly prohibited.

10. User Feedback & Suggestions

Any feedback, ideas, or suggestions you provide become the sole property of Grandeur USA LLC. We may use, reproduce, or share them without compensation or obligation to you.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.
All disputes shall be resolved exclusively in the state or federal courts located in Fort Bend County, Texas.

12. Changes to Terms

Grandeur USA may revise these Terms of Service at any time. Updates will be posted on this page with the updated effective date. Continued use of our site after any changes constitutes acceptance of the revised terms.

13. Contact Information

For any questions or concerns regarding these Terms, please contact:

📧 info@grandeur-usa.com
📞 +1 (832) 954-5597‬
📍 5680 Highway 6, Suite 320, Missouri City, Texas 77459